Wisconsin's Utility Moratorium Ended April 15
Wisconsin’s residential disconnection moratorium expires April 15.
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It’s Easy as 1-2-3!
The Energy Assistance Program provides qualified Milwaukee County residents with a one-time, annual payment toward heating and electric bills. The funding pays a portion of energy costs determined by household size, income and energy costs. The benefit is usually paid directly to the energy supplier.1. Check Out the Rules!
If you have a utility bill and are within our income guidelines, you probably qualify!2. Apply!
Schedule an appointment now: (https://www.ca-apps.org/milwaukeeheat/scheduleappointment.html) Call (414) 270-4-MKE Website https://energybenefit.wi.gov/OnlineApps/OnlineApp/Default#!3. Qualify!
Complete the application with one of our Energy Specialists and your benefit will go directly to your utility account! Scroll down for a list of things you may need to bring with you to your appointment. If you a completed an application interview and need to return verification documents to expedite your Energy Assistance application:- If you had an interview with Community Advocates, send documents to eadocuments@communityadvocates.net
- If you had an interview with UMOS send documents to milwaukee.energy@umos.org
Things Didn’t Go as Planned?
If you have a complaint in regard to your experience with the Energy Assistance Program, please call (414) 270-2960 or email and a representative will follow up with you within 48 hours.Submitted An Online Application?
If you have questions or are requesting an update of their online application status and/or payment of benefits, please contact ESI at 414-800-4240, 1-800-506-5596 or mke-support@esiwi.com.Hours of Operation
| Monday: | 8 a.m. – 5 p.m. |
| Tuesday: | 8 a.m. – 5 p.m. |
| Wednesday: | 8 a.m. – 5 p.m. |
| Thursday: | 8 a.m. – 5 p.m. |
| Friday: | 8 a.m. – 5 p.m. |
| Saturday: | CLOSED |
| Sunday: | CLOSED |
This program is administered by the State of Wisconsin Department of Administration.
Learn More
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It’s Easy to Apply!
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Am I Eligible?
The amount of assistance depends on income and energy costs. In response to COVID19, the State of Wisconsin Division of Administration has approved new income guidelines for Energy Assistance benefits. Instead of customers being tested by 3 months of income, this is being changed to 1 month of income effective March 30, 2020. See income guidelines below.2024-2025 Income Guidelines*
| Family Size | 1-Month | Annual |
|---|---|---|
| 1 | $3,061.08 | $36,733 |
| 2 | $4,002.92 | $48,035 |
| 3 | $4,944.83 | $59,338 |
| 4 | $5,886.75 | $70,641 |
| 5 | $6,828.58 | $81,943 |
| 6 | $7,770.50 | $93,246 |
| 7 | $7,947.08 | $95,365 |
| 8 | $8,123.67 | $97,484 |
How Do I Apply?
Make an Appointment Now!Now scheduling phone appointments! Call (414) 270-4-MKE for an appointment.
(414) 270-4-MKE
Tips to Prevent Disconnection
- Review your monthly bill.
- Make a payment every month, even if it is not a full amount.
- Work with your utility company to establish a payment plan and or obtain a medical waiver.
- Don’t stop paying during the winter moratorium.
- Practice energy saving measures in the home.
What Should I Bring With Me?
Get more detailed information on what to bring. Click on Energy Assistance checklists: English | Español | Hmoob
You May Qualify for More Help
Qualifying for Energy Assistance gives you access to other benefits like the following:
Emergency Crisis Assistance
To qualify for emergency crisis, customers must be experiencing an actual or imminent loss of essential home energy.
- The preapproved range is based on funding availability.
- Deliverable fuel customers are eligible for the cost of a minimum delivery/fill.
- Households must have paid at least $25 on their account in the past three months to qualify for Emergency Crisis. This contribution may be either from the customer’s own funds, or from a non-WHEAP assistance program.
Please note:
- Please contact your Energy Provider(s) to see about payment plans or similar arrangements to help your household catch up and keep up with your bills.
Heating System or Water Heater Repair or Replacement
If you are approved for Energy Assistance, you may also be approved for a furnace or water heater repair or replacement.
Homeowners who qualify for WHEAP benefits can qualify for furnace and/or water heater repair. Renters can qualify. Your landlord must also be eligible for WHEAP.
Fuel Oil or Other Bulk Fuel
Bulk fuels like propane and fuel oil often require a minimum order for the fuel company to deliver and the need never arises at a convenient time. Crisis Assistance may be available to help you meet the minimum order cost.
